In our department communication is key.  We run the bookings, subscriptions and account management of all our customers, we they conference delegates, online magazine subscribers, sponsors or report buyers. We deal with top level executives and must be professional and informed at all times.  We provide excellent customer service and are always willing to go the extra mile or two if need be.  Accurate data is the lifeblood of our company, and one of our important roles is to ensure that the correct data goes in to the right part of iour databse the whole time.

As a client service representative you will be given sole responsibility for managing your database, customer billing and credit control for events. You will also be expected to take initiative and ensure pre- and post-event briefings with our own conference organisers go well. On the day of the event you will be expected to run or support on-site Registration.

You’ll need amazing attention to detail and the ability to work fast and accurately to tight deadlines.  Although the office has a relaxed atmosphere and we all have fun at work, we all work incredibly hard especially during peak season when we are expected to put in extra hours.  Being pro-active and using initiative along with common sense is part of day-to-day work practise. 

As a member of client services you will be part of a dynamic and supportive team,  with the chance to progress within the company as you develop your skills.  Progression comes in many forms, Sales and Marketing, Venues and Logistics, Organising and producing your own events, are just a taste of where you could find yourself further down the line.

Tracy Collins
Client Services manager